Needless to say that neither the Financing Manager nor the General Manager of the entire dealership answer their phones or return my calls. I tried to go over Andy by talking to the managers. Andy (the man who told me I had to go in to the dealership in person and then didn't send in my paperwork) had the nerve to tell me point blank he " care" about the position that I was in and how the dealership was responsible for putting me in that position. They refused - REFUSED - to give me the name and phone number of the person in their business center that could actually help me. I called to find out what was going on and was given excuses and blame-shifting.
Weeks have passed and I have since found out that the dealership has yet to send in the paperwork I gave them, leaving me at square one. Finally they admitted that I could have easily filled out the one form they needed and sent in the remainder all via email. It was a complete waste of time and money and nothing was accomplished. First they wasted my time by absolutely requiring I go into the dealership in person to fill out the forms (hard to do without a car and when one is in an entirely different city) and when I was able to conjure up transportation to the dealership, they didn't tell me that I would need to bring with me other forms and paperwork to even begin the process. However to this, I needed to send in forms to the dealership that they would pass on to the company servicing the extended warranty. I needed to cancel my extended warranty in order to activate my GAP insurance. However, my car was totaled recently by a truck and working with the dealership has since become a total nightmare. However, my car was totaled recently by a truck and working with the deale experience and I thoroughly enjoyed my car for the 6 months that I had it. The buying of the car was a reasonably pleasant experience and I thoroughly enjoyed my car for the 6 months that I had it. Given their shop rates and lack of expertise and inability to do things right the first time, I'll be taking all my business elsewhere and hope everyone who reads this will strongly consider the same. It seems they have gone way downhill since being acquired by a company out of Houston. The bottom line is that I have spent thousands of dollars over the last 10 years doing business with this dealership. Since I regularly received 10-15% that was insulting. He didn't call back, he had the service guy call.ħb. Manager said he would call me back with a "special" discount to try and help.ħa. Had to make multiples calls on multiple occasions to get a return call.ħ. They lack expert diesel technicians to service the diesel vehicles they sell.Ħ. They tried once to get Chevrolet to cover the problem. They made no effort to find the root cause of the issues.Ĥ. They made no effort to find the root cau appointment.ģ. Had to pay for the same service twice within 6,000 miles because of different failures.ģ.
Waited almost 30 minutes to get helped after making an appointment.Ģ. I'm giving overall experience a 5 because not only is the work done well, the waiting room is nice with an ample Keurig supply. I've been to this service dept three times since for routine PM and have always received great service. That was 7 months ago and there's still no clank. The work was done in a timely manner once the parts came in and I drove away that day in the quietest ride I'd had in 9 months. The other dealerships had also done warranty work: U bolts, engine mount brackets, shocks, etc.
he also said they could do the repair work under warranty, so I ok'd it. two hours later he called and said they'd found the problem (I'd heard this 8 other times from the other dealerships). Brian told me he couldn't guarantee results on that. Freedom came recommended when I relocated to SA, so when I took it in for routine PM I mentioned the annoying clank that I'd given up on having repaired. My Hummer developed a clank that 8 trips to various dealerships around Texas could not solve. Freedom came reco I'd share a more positive experience. Since the top reviews are negative here, I thought I'd share a more positive experience.
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